At Busy Bee Totes, we know that moving can be exhausting—and when you’re juggling boxes, bubble wrap, and checklists, questions are bound to pop up. That’s why we created this FAQ page, a hive of answers to help you feel confident and prepared before you even lift a tote. Whether you’re curious about how our delivery and pickup process works, wondering how many totes you’ll need for your home or office move, or you’re thinking cardboard is fine—until you see how much better reusable can bee. This is the place to find your answers.
From the moment you book with us to the day we buzz back for pickup, we’ve got your back (and your boxes). This FAQ section will address everything from what areas we serve for FREE to how long you can rent our totes, plus what happens if plans change or a tote gets damaged. We’ve also included answers about deposits, cleaning standards, and how our eco-friendly practices make a difference for our community and the planet.
So if you’ve got questions, don’t worry—you’re not the only busy bee in the bunch. We built this FAQ page with you in mind, based on the real questions our customers ask every day. It’s your go-to guide for all things tote-related, designed to keep your move as smooth, effortlessly and simple as possible.
Wondering where we buzz off to or if you need to be home when we arrive? This hive-minded section covers everything from our delivery zones to rescheduling a pickup—because even busy bees need flexibility. We’ve got the answers to help your move go off without a sting.
We offer free delivery to Norco, Eastvale, and parts of Corona. If you’re nearby and not sure whether you’re in our delivery zone, You can check our service map here to see if we deliver to your area.
Yes, we kindly ask that someone 18 or older bee home to receive your totes at both delivery and pickup. It helps us ensure your order lands safely in the right hands—and gives us a chance to give you a quick buzz-worthy overview if needed. To preserve the cleanliness and functionality of our product, our totes should never be placed or left outside.
We offer free delivery and pickup within select areas, including Norco and parts of Corona and Eastvale—because we love keeping it local and easy! For locations outside our core service zone, a small fee may apply to cover extra buzzing distance.
To keep things buzzing smoothly, we recommend booking your tote delivery at least 3–5 days in advance. However, we’ll always try to accommodate last-minute bookings if our schedule allows. Planning ahead helps ensure you get your preferred delivery date and enough time to pack stress-free.
If you need to reschedule your delivery or pickup, just contact us by phone, text, or email as soon as possible. We’ll do our best to accommodate your new date or time free of charge, as long as we have availability. Keep in mind that changes to the dates (but not the rental length) are generally no problem. However, if your change affects the length of the rental, we’ll simply add the daily rate for any extra time you need.
This section is your hive of answers! From how much each tote can carry to what happens if one goes missing, we’ve got the buzz on tote care, weather smart, and dolly help. We’re here to make sure your move stays smooth and sting-free.
Our totes are made from sturdy, high-quality plastic that resists moisture and holds up great in normal weather conditions—perfect for typical moving days. While they’re not technically waterproof or sealed tight like scuba gear, they’re definitely more weather-resistant than flimsy cardboard boxes. We recommend keeping them out of heavy rain and always storing them indoors to avoid damage or moisture exposure. Think of them as tough little bees: built to work hard, but not meant to swim!
Yes! Every rental includes a set of removable labels that stick neatly onto the designated label area of each tote—no guesswork needed when it’s time to unpack. These labels are great for writing room names or contents and won’t leave a sticky mess behind.
Accidents happen. If a tote is damaged, lost, or not returned, a replacement fee will apply as outlined in your rental agreement ($125 per tote and $150 per dolly). Your damage deposit helps cover these costs, but if it doesn’t fully cover the amount, the balance will be charged to the card on file. To avoid any “sticky” situations, we always recommend keeping your totes indoors, away from rain, pets, or anything that might cause harm. Treat them kindly, and they’ll keep your belongings safe all move long!
Yes, we sure do—because even busy bees need a break from heavy lifting! Most of our rental packages come with a dolly or two to help your move buzz along smoothly. Our sturdy dollies are perfectly designed to stack and roll multiple totes at once, making your move easier and faster. If you need extra dollies, you can always add more during checkout (based on availability). Just let us know how many hives you’re moving!
Our totes are built tough and can carry up to 66 pounds each—that’s plenty of space for books, kitchenware, or office supplies. But don’t over-bee it! For safety (yours and ours), we recommend keeping each bin under the weight limit and avoiding super heavy items in one tote. If it’s too heavy to lift with a smile, it might be time to spread the buzz across a second bin.
This section takes the sting out of pricing! We’ll cover everything from how much your tote rental costs to when payment is due, how deposits work, and what happens if things change—like a late return or a canceled order. Clear, simple answers to help you buzz through the booking process with confidence.
Yes, we require a $250 damage deposit to encourage the safe and careful use of our totes and equipment. This deposit is processed once you select your delivery time—it’s a pre-authorization on your card and is not charged unless there’s a problem. As long as all items are returned on time and in good condition (no lost bins or excessive dirt), the full deposit will be released. Just bee gentle with our gear and you’ll get every penny back!
Our pricing is as sweet as honey! Tote rental costs depend on the package you choose and the length of your rental period. All packages include free labels, and the option to add dollies or extra totes. You can view all pricing details on our Packages Page—just pick what fits your move best and we’ll do the rest! Remember, there’s a 14-day minimum rental and the more totes you need, the better the value.
You can cancel more than 48 hours before delivery for a full refund minus a 5% admin fee. Cancellations within 48 hours receive a BBT credit (also minus 5%). No refunds after delivery.
Need to make changes? We’ll do our best to accommodate—just buzz us ASAP!
Full payment is due at checkout when you place your order. Your card will be pre-authorized, but not charged until we confirm equipment availability and finalize your rental. We accept all major credit cards through our secure processor, Stripe.
Late returns create a buzz of problems, especially if the totes are needed for another customer. If your totes aren’t ready for pickup at the agreed time, a late fee of double the daily rental rate will apply for each day past your rental period. If we can’t collect them within 14 days of your end date, you’ll be charged the full replacement cost: $125 per tote and $150 per dolly. We recommend booking your pickup early to avoid these fees and keep things running sweet as honey!
In this section, we’ll answer all your buzzing questions about how soon we can deliver, whether you can pick your dates, and what to expect around weekends and holidays. From speedy deliveries to flexible pickup windows, this FAQ hive keeps your move smooth and right on schedule.
We typically deliver within 3–5 business days after your order is confirmed and your delivery time is selected. Orders are subject to equipment availability, so we recommend booking early—especially during busy moving seasons. Need it sooner? Buzz us! We may be able to accommodate same day, next-day or same-week delivery in certain cases.
Yes—you’re the queen bee of your moving schedule! Once your order is confirmed, you’ll get access to our easy scheduling page where you can select your preferred delivery and pickup dates. We’ll always do our best to stick to your hive’s timing, especially in our local buzz zones like Norco, Corona, and Eastvale. Just book early—those prime delivery windows fly off the calendar fast!
Yes! We bee-lieve in making moving as convenient as possible, so we do offer weekend deliveries and pickups in most areas—including Norco, Eastvale, and Corona. Just note that availability may fill up quickly on weekends, so we recommend booking your dates early to lock in your preferred time slot.
Our standard rental period is 14 days. Whether you need the totes for a weekend move or a full two-week packing journey, this gives you plenty of time to pack, move, and unpack stress-free. Need them longer? No problem—just let us know and we’ll “bee” happy to extend your rental for a small daily fee, based on availability.
We know that some moves don’t stop for the holidays—especially when they land at the end of the month (buzz kill, we know!). While we don’t guarantee holiday deliveries, we may be able to accommodate your request depending on availability. We’re a flexible hive and do our best to work with your schedule during busy times. Just give us a heads-up in advance so we can plan accordingly.
This section covers everything from how to get in touch with customer support to what happens if your plans change mid-flight. Whether you need to reschedule, cancel early, update your delivery address, or solve a hiccup with your order, these FAQs make sure no bee gets left behind.
We’re always buzzing around to help! You can text or call us– or email us.
We typically respond within a few hours during business hours. To speed things along, include your name, order number (if you have one), and a short description of your issue.
You can also visit our Contact Page to send a quick message directly.
We understand plans can change! If you cancel more than 48 hours before your scheduled delivery, you’ll receive a full refund minus a 5% administrative fee. If you cancel within 48 hours, you won’t get a refund—but you’ll receive a BBT credit (minus 5%) to use toward a future rental. Unfortunately, once your totes have been delivered, cancellations are no longer eligible for a refund or credit.
We know life gets busy—but missed appointments can cause delays and extra trips. If we can’t complete your delivery or pickup during the confirmed window, rescheduling may incur a fee. For pickups, unreturned totes past the rental period may also result in late charges. Please ensure someone 18+ is available. You can find full details in our Rental Agreement.
If you need to update your delivery or pickup address, just buzz us as soon as possible! Call, text, or email us with your new address, and we’ll do our best to accommodate the change—especially if your equipment hasn’t gone out for delivery yet. You may also use our contact page.
Keep in mind: If the new address is outside our free delivery zone or significantly farther than your original location, additional fees may apply. Delivery/Pick up Zones map.
